FAQs

Frequently asked questions

Absolutely, as long as the design remains the same on all the hats.
We accept DST, EMB, JPEG, PNG, and AI files. High-resolution vector files (AI, EPS) are preferred for the best stitch quality. We'll also accept a screenshot of your logo or an idea and go from there.
Yes — we send a digital proof for approval before any stitching begins. Production starts only after you approve the design.
Yes, we offer tiered pricing based on quantity. Bulk discounts kick in at 12, 24, and 48+ hats.
No Minimums! Order a single hat or outfit the entire crew. However, on custom embroidered hat orders, a one-time artwork fee of $25 will be applied. This fee is automatically waived for orders of 12 or more hats
Great question. Typically, it is 14-21 business days after artwork approval. Rush options may be available — contact us to inquire.
Yes.
Once your order ships, you'll receive a tracking number via text and email.
Our flagship style is the Richardson 112, available in a wide range of colors. We also carry additional styles — browse our catalog; if you don't see what you're looking for, contact us. We can get it, most likely.
No returns or exchanges on custom orders for sizing issues or design changes after approval. Once you sign off on the proof image, the green light is lit, and execution begins. Measure twice, order once. However, if your item is defective or our quality is subpar, we’ll make it right. No questions asked.